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How YOU Can Stop Wasting Time in YOUR Cleaning Business!

Today can be unforgiving.

There isn’t a lot of time to waste time anymore – as if there ever really was.

But, again, certainly not today.

I ran into a friend who runs a car dealership the other day. His dad used to run a dealership, before retiring a few years ago.

So, I asked him how things were now, compared to when his dad ran the business.

He explained the difference this way…

‘There sure as heck isn’t any time to be strolling around the car dealership, smoking a cigar, like his dad used to do.’

(Yeah, “those were the days” when you could lean back in your leather office chair and light up…right there in your paneled office.)

Anyway, he went on to make the point that today you’d better be on the ball all the time – running from the time you get to work!’

Put simply, ‘If you waste time today – you’ll get run over by your competition!

Sound familiar?

Well, here’s one practical way to save valuable time in your janitorial business or residential maid service – starting today.

To explain, let me tell you a story…

Years ago, when I would get a call from a business asking for a quote on their cleaning, I would simply jot down their name, confirm their address, and set up a time and date for a walk through.

Good so far, right?

I thought so too. Until the day of the appointment, when I drove to the account, met my contact and began to ask them a few questions like:

How many times per week would you like to be cleaned? or

When can we come in to do the cleaning? or

What kinds of cleaning services do you need included?

You see, we were targeting accounts where we could provide 3-5 times per week office cleaning in the early evening from, let’s say, 6:00 – 9:30 PM.

So, I can tell you now that I was more than a little shocked when I heard them answer my first few questions by saying something like…

‘Oh no, we don’t need any regular office cleaning, we’re just taking quotes on getting our lunchroom floor stripped later this year.’

Huh? You’ve got to be kidding, I thought to myself. How did I get into this situation?!

But I only had myself to blame.

You see, I assumed because they were on our targeted list of companies that naturally they would be good prospects for our regular office cleaning.

And they generally were – note, I said ‘generally’.

But, I still should have asked a few questions when they first called just to verify they were, in fact, looking for the kind and frequency of service we were offering.

I ‘jumped the gun’ like this several times.

Until one day, when I found myself an hour from our office at an account we had no business bidding on… and all because I didn’t take one minute to make sure we were on the ‘same page’.

I can tell you it was a long ride back on those icy roads heading back to the office – thinking about how I had wasted nearly half a day.

But that was the last time.

And I’ve saved a lot of mornings and afternoons since then – by sticking to a strict practice of asking a few questions first before I start making an appointment and getting the sales wheels turning.

They say a wise person can learn from someone else’s experience - I hope you save a lot of time and money learning from mine.

14 Responses to “How YOU Can Stop Wasting Time in YOUR Cleaning Business!”

  1. you right.i do get a lot of calls that compenys are just looking for tha low bids. thank for tha info,

  2. Edward says:

    Thanks for the info.

  3. Indeed a nice post and I really like the manner you have written and explained the cleaning services. I am also a veteran cleaning expert and adapted to reading a lot of informational stuff on the web. I just subscribed to your blog and hope you will keep the good postings up.

  4. DLiebrecht says:

    Thanks Andrade Cleaning! Wishing you much success! Dan

  5. DLiebrecht says:

    You’re welcome Edward! Glad you enjoy the videos! Dan

  6. DLiebrecht says:

    You’re welcome Marvin and thanks for the nice comment! Dan

  7. bob says:

    Hi Dan
    As Ive just started up in this biz I do look forward to reading all your info
    thanks

  8. Ron says:

    Dan I have been caught up too often the same way wasting time going after one-off clean when I really wanted the long term business.

    About a year ago I explained to enquirers that I had just come out of hospital operation I could not travel so often just to ensure I can send the right person to see them I just need to ask a couple of questions. By giving a reason “so I could sent the right person for THEIR needs” I found no one had a problem and was able to eliminate a lot of wasted journeys.

    People believe it or not Dan’s advice works (:-)

  9. DLiebrecht says:

    Ron, thanks for sharing your story! Time is so valuable. Wishing you much success! Dan

  10. DLiebrecht says:

    Welcome aboard Bob, glad to have you with us! Dan

  11. willie jackson says:

    You’re so right. Thanks!

  12. DLiebrecht says:

    Thanks Willie! Wishing you much success in your cleaning business, Dan

  13. Dennis Neumann says:

    Great information I have been in business for 34 years and i have all my reps ask a lot of questions before going on an estimate in fact we make it a point to deal with the decision maker to eliminate them just fishing for quotes.

  14. DLiebrecht says:

    Hi Dennis, thanks for the note and glad you liked the video. By the way, congrats on your years in the industry – that is a significant track record and something to be proud of. Wishing you much continued success, Dan, CleanGuru LLC

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