Should You Treat All Of Your Janitorial Customers The Same?

Be careful -you might be tempted to answer the question with an automatic ‘YES’ – but, what if I said, ‘No’. Would you think I’m crazy? In this video I’ll tell you about a painful, but important lesson Tony and I learned about customer service that may help your cleaning business too.

Before you’re done watching this video episode – Should You Treat All Of Your Janitorial Customers The Same? you’ll hear how making practical and informed decisions rather than rash or uninformed ones can be a big benefit to you and your cleaning business.

Please leave your comments below. Thanks, Dan

Thanks for watching our video – Should You Treat All Of Your Janitorial Customers The Same? But don’t stop there – Be sure to check out our video: The Secret to Marketing Your Janitorial Business where you’ll hear how switching the focus from you to your prospect may be the single hardest, yet most important factor in improving your marketing and as a result business fortunes.

You’ll watch a few, short minutes of video loaded with practical ideas, tips and strategies about what it really takes to flip a cleaning business from painful to profitable. Want to Flip Yours?

3 Responses to “Should You Treat All Of Your Janitorial Customers The Same?”

  1. Kam Minhas says:

    It is better to be honest what realistically you can do with the available manpower than promise additional manpower that you do not have. Quite often, the customers will appreciate waiting additional day for extra cleaning.
    Only promise what you can deliver. Bottom line is always important. You cannot treat every customer the same way without hurting the others.

  2. Angel says:

    I agree in everything you said. Thank you so much for the vids. I have learned much. “YES” I can do this!

  3. DLiebrecht says:

    Angel, thanks, I’m glad you enjoy the videos and find them valuable. Wishing you much success in your cleaning business!! Dan

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