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The KEYS to a Successful Walk-through – Part 1

The KEYS to a Successful Walk-through – Part 1

Ok, let’s walk-through (hehehe..I know, lame right?) some of the important keys to a successful walk- through together!

But, to be honest, this is ‘big elephant’ to eat, so let’s do it, as they say, one bite at a time.

The first key maybe the most important one of all.

And, here it is – it’s your MIND SET.

That’s right, it’s the attitude you keep before, during and after the walk-through.

I know. I know.

I hate to start with something as weird as ‘mindset’ but we gotta do it – because it affects everything else!

Bottom line: You want keep your mindset calm, open, professional, interested – a problem-solver.

And finally, we want to maintain a mind set of attracting
business to us – rather than chasing after it!

So let’s see what this kind of mind set would look like, even before the actual walk through begins.

First, we want to arrive to the building in advance, so we can be sure to walk in to the appointment at the right time – on time.

And what time is that?

You want to walk into the lobby for your appointment
- 5 minutes early, not 15 minutes early, and certainly ever not late.

Why?

Well, 5 minutes early is interested and professional.

15 minutes early is too needy. And late, of course, is unacceptable!

Next, of course, we want to arrive dressed properly in business attire.

You need to use your judgment here.

Some cleaning contractors would never consider arriving for a walk through in anything less than a business suit and tie.

However, others, including myself, find that a clean business shirt with your logo etc. is just fine- as long as you’re looking professional.

Remember the old saying, “Look Sharp- Be Sharp!”

Ok, what else, well, we want to arrive in a clean car. And why is that? Well, because showing up in a clean car shows your ‘on the ball’!.

That’s right, having a clean car is important, but notice, I didn’t say new car and I didn’t say fancy car. I said clean car.

By the way, don’t think this ‘clean car’ thing can make
a difference?

Let me tell you a story…

I was bidding on an large automotive administrative building, and the buyer said he would finish up talking to me as we walked to my car.

Fortunately, I had it clean and organized.

We landed that account. Now, I’m not saying it was the only reason we got the account, but it didn’t hurt.

That’s right, I believe he did this intentionally to ‘size me up’, logically thinking that – the way I take care of my car might give him an pretty good idea of how I would take care of his building.

I know it may sound like a small thing, but even if your prospect never sees your car, it will still keep your own mind set sharp, professional and confident.

Please leave your comments below. Thanks, Dan

12 Responses to “The KEYS to a Successful Walk-through – Part 1”

  1. Willie Mieldon says:

    I am thinking about send a sample proposal out to propects with out prices but just to give them an idea of how detailed my bid would be in and effect to save them money in their budgets along with providing quality service. have you heard of any one doing this
    Thank
    Willie

  2. This is absolutely true! Appearance is very important. But your attitude is even more so. Your prospective client will buy your before your service. You only have one opportunity to make a good impression. Make it count!!

  3. Pat Riley says:

    Willie,
    I think is a great idea to let prospective clients see how detailed and professional your are. If you will give me your mailing address I will send you a brochure I made that includes a discussion about our proposals.
    Pat

  4. Thanks Dan, very good tips about being on time and having a clean car.

  5. mark bauer says:

    Hi Willie!
    my opinion is that many people are too busy to give an “actual ” proposal a good read. Good marketing literature showing job references in the area with a professional cold call may produce better results. That’s just my opinion. If you feel strongly about your idea by all means try it and gauge the results! Believe it or not I used to cold call prospects with a long white lab coat (I kid you not!) It made people immediately take notice when I arrived , made them smile , and made them remember me as “that cleaning guy with the white coat.”
    best,
    mark

  6. Keesha says:

    Thanks Dan, this tid bit of information was right on time for me. I am planning my first ever walk through for a Government Agency tomorrow. This information helps an awful lot!!! Look forward to future advice. Keesha

  7. Stephanie says:

    I have to admit the clean car MATTERS! I recently went on a residential cleaning bid with my business partner and we were raving about our Miele vacuum to the potential client. She wanted to see the vacuum but my partner said “oh I don’t have it here” Later I found out and realized her car is a HOT MESS and she didn’t want our potential client to see inside her car or trunk. Yes I asked her to clean her car immediately!

  8. Christine says:

    I appreciated the advice, as always!!!! When possible, I actually have done this after an interview, so as to see how the potential employee keeps their car up? I also am reasonable though, realizing we can all let our cars go at times, but it helps to see HOW BAD??? :)

  9. Laurel says:

    Thank you very much Dan for that information, your advice is always very informative and I appreciate and look forward to reading them every time.

  10. DLiebrecht says:

    Thanks Laurel, I appreciate you taking the time to share your kind comments. Glad you find the videos valuable and I wish you MUCH success in your cleaning business, Dan

  11. Maria E says:

    Thanks a lot Dan, I always read your information. And believe it or not, I always apply your techniques, advices and so on ;.
    Indeed, I always look at someone’s car when they tell me they are very detail cleaners… That tells me a little more about them. Plus a smile :) .

    Thanks again!!

  12. CleanGuru says:

    You’re very welcome Maria, and thank you for your kind words. Glad to hear you’ve found practical value in my emails and videos. Wishing you much success in your cleaning business. Have a very good 2017! Dan

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